Welcome to Advanced Orthopedics and Sports Medicine, LLC, the office of Dr. Jennifer Bayer. We appreciate the opportunity to provide orthopedic care for you. This letter will serve as an introduction to our practice and provide an overview of our policies and procedures.

New Patients

If you are a new patient to our practice, please arrive 15 minutes prior to your scheduled appointment time. This will allow time for checking in and new patient paperwork to be completed. If you have internet access, we encourage you to print new patient forms from the patient information section of the website. This will allow you to print, fill out the required documents at home, and bring them with you. This will eliminate the need to arrive early for your appointment. We can also send a link to your personal e-mail address upon request to fill out most of the paperwork online.

Please make sure to bring with you the following:

□ Insurance cards

□ Driver’s license or ID card

□ Referral for your visit (if applicable)

□ Medication list

□ Medical imaging on CD and reports performed of the body part being evaluated (X-rays, MRI, CT, etc).

Hours of Operation

The office is open Monday 8:00 AM to 5:00 PM, Tuesday 9:00 AM to 3:00PM, Wednesday 8:00 AM to 5:00 PM, Thursday 9:00 AM to 3:00PM, Friday 9:00 AM to 2:00 PM. For emergency situations, our answering service is available 24 hours a day, 7 days a week. Occasionally, an emergency may arise that warrants Dr. Bayer’s immediate attention causing a delay in appointment time and possibly appointment cancellation. We ask for your understanding and will do everything possible to accommodate your care.

Directions/Parking

Our office is located at 1129 Merrillville Rd, Crown Point IN 46307. The office building is south of the Jewel Osco/BMV shopping complex and is directly east of Pappas restaurant. We are in the same building as Sweat 219 Yoga and 413 Dance Academy whose entrances are seen from Merrillville Rd. We are located on the north side of our building complex. There is parking directly in front of the office entrance. Please enter the office through the main door which leads to the patient waiting room. Do not enter through the door marked EXIT ONLY. We do have a wheelchair available for patient use. Please note we are an outpatient facility and do not have medical staff lifting assistance available for patient care. If medical staff lifting assistance is required for the patient to be seen (ie patient is unable to transfer from car to wheelchair or wheelchair to xray table), please contact EMS or medical transport service to arrange transportation to your appointment.

Telephone Calls

If you have concerns or questions regarding your treatment plan, upcoming surgery, or medication, you can contact our office at 219-213-6630. The office staff have been trained to answer many questions and will communicate information to the appropriate medical staff as necessary.

Prescriptions

Please contact our office directly if you need a medication refill. Do not contact your pharmacy for any refill requests. In addition, it is our policy to not renew medications, even for chronic ailments, if the patient has not been evaluated within the year. Due to the increasing need for prior authorizations, medications will be only refilled during clinic hours and may need additional time to process the refill. No medications will be prescribed after hours or weekends. Please refer to the prescription policy handout for further information.

Payments

Copayments, coinsurance, and deductible payments are collected at the time of service. We accept most major credit cards.

Forms

If you require a form to be filled out for insurance reasons, short-term or long-term disability, worker’s compensation, FMLA or any form that is manually produced, there is a flat fee of $30 per form which is payable in advance. Please allow 3-7 business days for completion of your form.

No Show Fee

Please be advised that we charge a $35 fee for not showing up for a scheduled appointment. If you must cancel your appointment, you are required to notify the office prior to 24 hours before your scheduled time. This fee is required due to the increasing number of patients not showing up for their appointments, which unfortunately reduces the available appointments and delays care for our other valued patients.

Thank you for your cooperation in following our office policies and procedures. We look forward to providing you with exceptional and compassionate care.